Getting Started FAQ
These are some common questions that we're asked by customers who've just signed
up with us.
Website FAQ
How do I update my website?
Suppose your domain name is example.com.
After you sign up for hosting with ZopeTopia, we'll create a homepage
at www.example.com that tells the world that you've signed up for hosting
with us. We'll email you when we've done that and tell you what your
webmaster password is.
If you go to your website you'll see on the welcome page a link
(which points to www.example.com/manage) that lets you
login into Zope's management interface. Click on the link using the user name
webmaster and the the password that we emailed you and you'll be logged
into your site's management screen.
The Zope management interface includes extensive built-in context-sensitive
help which you can access by clicking the Help! link at the top-right.
What's the file named index_html in my Zope site?
index_html is Zope's standard name for the file that it displays by default
in a Zope folder. For example, if you click on
www.ZopeTopia.com
and www.ZopeTopia.com/index_html,
you'll see that they're the same page.
So you if you want to replace the welcome page that we create in your Zope site,
replace the file index_html with your new homepage.
Alternatively (if you have a SOHO or Personal package) you can delete the file
named index_html and replace it with one named index.html, which is a more familiar
convention, and our Zope webservers will do some magic to ensure that it appears
correctly as the homepage.
How do I change the webmaster password you sent me?
When you sign up for hosting with us, we create an initial website management
account called webmaster and a randomly generated password.
You'll probably want to change the password to something that's easier
for you to remember (but remember to make it hard for someone else to guess!).
When you login to your website's management screen,
you'll see a folder called acl_users. This is where Zope stores the account
information for people who can update your site. Initially this folder contains
only one account: webmaster.
To change the webmaster password, do the following:
- Click on the folder icon next to acl_users
- Click on webmaster link, which will take you to an update screen
- Type in your new password (don't forget to confirm it) and click the
Change button
The next time you login into your site, you'll have to use the updated password.
How do I update my website using FTP?
Although Zope websites are typically updated through your browser using the
Zope Management Interface (ZMI), it is sometimes more convenient
to use FTP, especially if you want to update many files at once.
To upload your site to the ZopeTopia Zope web servers,
you will need to know the FTP port number of the server hosting your site
and (unless you are a BigBiz customer) the remote default directory of your site.
(The user name and password for the Zope FTP server is the same one you
use to update your site via the web.)
Set your FTP client based on this table:
| Package Type |
Server |
FTP Port |
| Personal Site | zopetopia.com | 8023 |
| SOHO Starter | zopetopia.com | 8024 |
| Midsize Essentials | zopetopia.com | 8025 |
| BigBiz Custom | Domain name | Varies |
The default remote directory is your folder name (typically your domain name)
pre-pended by "home/". For example, if your domain name was example.com, your default
remote directory would be home/example.com.
What FTP clients can I use to update my Zope site?
We have confirmed that the following FTP clients work with the Zope FTP server:
Note: We have not been able to get the FTP client built into Microsoft
Explorer to work when accessing Zope sites with a default remote directory.
Email FAQ
How do I set up my email account?
Suppose your domain name is example.com and ZopeTopia is doing DNS
for you. In that case, your incoming mail server will be mail.example.com.
Assuming we've created the email account you@example.com for you,
create a new POP3 email account with the account name you@example.com and the
incoming email server to mail.example.com. Set the outgoing email server
to whatever your ISP has given you, and the password to the one we gave you.
(See the next FAQ for why you can't use our server to send email.)
It you are using Microsoft Outlook Express, the account panel should look
something like this.
Note: Your account name must be your full email address
(e.g., you@example.com), not just the box name (i.e., the part of your email
address that comes before the @).
Why can't I use the ZopeTopia email server to send my email?
In a word: spam.
Basically, if you want to send email you will have to
use your ISP's mail server for your outgoing email since they
know who you are based on your IP address.
Email servers that will send email for anyone are known as
"open relays". If they can find them, spammers will abuse open relays
to send their spam for them, so much so that nowadays any email server acting
as an open relay risks being put on "black hole lists" so that any email
originating from that server is refused.
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